> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getjurni.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Invite team members

> Invite Admin, Staff, or Designer members to the correct Jurni shop after onboarding and billing, and distinguish shop membership from page-review access.

Invite each teammate to the existing Jurni shop using their own email. For a new shop, complete onboarding, shop creation, and billing before inviting the team.

## Before sending an invitation

Confirm that you are in the correct shop and that your role can invite members. The **Invite Member** action is shown only to users with invitation permission.

A Shopify collaborator account, a shared Slack channel, and a Jurni page-review invitation are different types of access. None automatically makes someone a member of the Jurni shop.

## Invite a member

<Steps>
  <Step title="Open Members">
    In the correct shop, go to **Settings → Members** and select **Invite Member**.
  </Step>

  <Step title="Enter the intended login email">
    Fill in **Email Address** with the email the teammate will use in Jurni. Check for typos and accidental personal/work email mismatches.
  </Step>

  <Step title="Choose their role">
    Select **Admin**, **Staff**, or **Designer**, based on the work they need to do.
  </Step>

  <Step title="Send the invitation">
    Select **Send Invitation** and wait for the confirmation. Have the teammate open the invitation email and complete the join flow with the invited email.
  </Step>
</Steps>

## Roles in the invitation form

| Role         | Intended access described in Jurni       |
| ------------ | ---------------------------------------- |
| **Admin**    | Manage the shop and invite team members. |
| **Staff**    | Manage the shop dashboard and content.   |
| **Designer** | Design and manage experiences.           |

The **Owner** role has full control of the shop and organization, but it is not offered in the normal invitation dropdown. Do not use a regular member invitation as an ownership-transfer process.

Use the least access the person needs. For someone who only needs to review one page and leave feedback, consider a [page review invitation](/build/share-review-links) instead of full shop membership.

## Help a teammate join the right shop

Ask the teammate to accept the invitation rather than starting onboarding for a new brand. After signing in, they should open the shop they were invited to.

If they already have a Jurni login under that email, they should use it. A second login or a duplicate shop can make work and chat history appear missing when the person is simply in the wrong account or shop.

## Troubleshoot an invitation

**The invitation email is missing:** verify the address, check spam/junk, and use the resend option for a pending invitation where available.

**The person signs in but cannot find the shop:** confirm that the invitation was accepted and that their current login email matches it. Check the shop switcher and ask an admin to verify membership.

**You cannot see Invite Member:** check the current shop, whether setup and billing are complete, and whether your role has invitation permission. Ask the owner or admin rather than sharing login credentials.

**You invited someone only to a review link:** that access is intentionally limited to review. Use **Settings → Members** when they need to build or manage experiences in the shop.

## Related guides

* [Create your account and shop](/getting-started/create-account)
* [Manage your shop settings](/getting-started/setup-account)
* [Share pages for review and comments](/build/share-review-links)


## Related topics

- [Create your account and shop](/getting-started/create-account.md)
- [Share a page for review and comments](/build/share-review-links.md)
- [Comments in Jurni](/product-updates/jurni-comments.md)
- [Switch shops and find the right settings](/getting-started/shop-access.md)
- [Manage your shop settings](/getting-started/setup-account.md)