Find the right Jurni help
Start with what is not working or what you are trying to accomplish. You do not need to know the internal Jurni feature name first.I need help with…
Building or editing a page
Find the editor workflow for sections, AI, content, responsive layout, reuse, preview, and collaboration.
Publishing or campaign URLs
Choose the right publishing path and understand the difference between the live page and campaign Smart Link.
An experiment
Create, route, read, pause, end, or troubleshoot an A/B test.
Analytics numbers
Understand experience versus experiment reporting, choose the right metric, or investigate platform differences.
An integration
Find the provider you use, where to get the connection details, and how to verify the live result.
A product / cart problem
Diagnose the wrong product, variant, selling plan, quantity, cart, or purchase destination.
A Shopify Page
Check theme layout, cart connection, scripts, integrations, and other differences from Jurni-hosted pages.
Tracking or duplicate events
Check overlapping pixels, GTM, Shopify theme scripts, Custom Scripts, and the live publishing environment.
Common problems
My Shopify Page looks different from the Jurni editor
Start with Shopify Page layout and theme style conflicts. Native Shopify Pages run inside the store theme, which can add layout and style behavior that the Jurni-hosted page does not use.The wrong product or subscription reaches cart
Use Product & Cart Issues. Check the real selected variant, selling plan, quantity, and purchase action rather than the visible label alone.My Meta / GA4 / Shopify numbers do not match Jurni
Start with Analytics Differences. Align the date range, traffic, session definitions, attribution, consent, and installation path before assuming an event is missing.I’m seeing duplicate pixel or GTM events
Use Duplicate Tracking Events. The most common pattern is the same tool loading through more than one path—for example Jurni plus the Shopify theme or GTM.My experiment traffic or sessions look wrong
Use Experiment traffic troubleshooting and Experiment vs Experience Sessions. Make sure the campaign actually enters through the experiment Smart Link and account for returning visitor assignment and Routing Rules.A Smart Link or page URL says the route is already in use
Use URL Route Conflicts. Existing or archived records can reserve a route even when you do not immediately see an active campaign using it.I want to learn a workflow, not troubleshoot a control
Go to Jurni Academy for playbooks such as:- Launch your first Jurni campaign
- Prompting 101
- Turn an ad into a landing page
- Build an advertorial
- Review a page before testing
- Run your first A/B test