What to look at first
Start with four questions:- How much traffic reached the experience? Review sessions.
- Are shoppers showing purchase intent? Review add-to-cart and checkout rates.
- Are they converting? Review purchases and CVR.
- How valuable is the traffic? Review revenue, AOV, and revenue per session.
Core metrics
Diagnose performance across the conversion journey
Do not treat every CVR change as a landing-page problem. Use the step metrics to identify where the change is happening.Low add-to-cart rate
Investigate:- Message-to-ad alignment
- Product selection
- Offer clarity
- Buy Box usability
- Mobile layout
- Pricing and savings communication
Healthy add-to-cart, low checkout
Investigate:- Cart configuration
- Unexpected cart contents
- Discounts not applying
- Subscription or selling-plan issues
- Cart app conflicts
Healthy checkout, low purchase
Investigate the Shopify checkout and payment flow, shipping expectations, taxes, discount behavior, or other checkout-specific friction.Compare time periods carefully
When comparing two time ranges, consider changes outside the page itself:- Traffic source or campaign mix
- Promotion or pricing
- Inventory
- Paid-media targeting
- Day-of-week mix
- Seasonality
Use experiments for controlled comparisons
If you want to know whether a page change caused a performance difference, use an experiment rather than comparing two unrelated time periods. An A/B test controls the traffic distribution so the variants can be evaluated under more comparable conditions.Related guides
- Analytics overview
- Conversion step performance
- Filtering data
- Metrics glossary
- Create and run an A/B test
